At Baglunia, we want you to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or refund according to the conditions below.

Return Eligibility

To be eligible for a return, the product should be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Products that have been used, damaged, altered, washed, or returned without required packaging may not be eligible for a return.

Return requests should be submitted within 14 days of receiving the order.

How to Request a Return

To request a return, contact us at info@baglunia.com and provide your order details and reason for the return.

Our support team will review your request and provide return instructions if the request is approved.

Please do not send any product back before receiving instructions from our support team.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@baglunia.com.

We may request photos or additional information to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the original payment method where possible. The time required for the refund to appear may vary depending on the payment provider or financial institution.

Return Shipping

Unless the product is damaged, defective, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

For returns resulting from an error on our part, we may provide appropriate return instructions or cover the applicable return shipping cost.

Exchanges

If you would like to exchange an eligible product, please contact info@baglunia.com. Exchanges are subject to product availability and applicable return conditions.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions about returns, refunds, or exchanges, contact:

Email: info@baglunia.com